A direct route for purchase problems

Request window

Send a refund request to support@lineandchoice.com within 14 calendar days of purchase. Include the checkout email, receipt or order reference and a short description of the issue. We aim to respond within three business days.

When refunds are normally approved

• A duplicate or clearly incorrect charge.
• The paid content was not delivered after reasonable retry.
• A material technical defect prevented use of the reading.
• Applicable consumer law requires a refund or other remedy.

Other requests, including dissatisfaction with the reading, are reviewed fairly based on the circumstances. A reading does not promise a preferred direction or real-world outcome.

Processing

Refunds are executed through Dodo Payments, our Merchant of Record and authorized reseller, using the original payment method where possible. Line & Choice does not refund you directly or outside the Dodo payment system; approved refunds are requested through support and processed by Dodo under its merchant terms. Once a refund is initiated, it typically reaches the original payment method within 3 to 5 business days, depending on the payment method and the customer's bank. Refunded paid access may be revoked.

Consumer rights

This policy does not limit mandatory consumer rights. Dodo Payments may also issue a refund where required by law, payment-network rules, fraud controls or its merchant-of-record obligations.